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Computer Assisted Telephone Interviewing (CATI)

Computer Assisted Telephone Interviewing (CATI) is an interviewing mode in which an electronic device (computer/tablet/mobile) displays questions on its screen, the interviewer reads them to a respondent over a phone call, and enters the respondent’s answers directly into the electronic device.CATI typically involves setting up of call centers from where enumerators/interviewers make phone calls to respondents. Keeping in mind the current advisories on managing the spread of COVID 19, it is not possible to set up such call center. Instead of that it is better to explore the feasibility of Work from Home based CATI (WFH – CATI), – a setup where enumerators/interviewers are working from home to conduct telephonic interviews with respondents.
But such data collection plan needs to address several challenges. dRi has been implementing some methods in data collection to address the challenges and reduce the gaps like Changes in Survey Tools, Payment System, CATI Questionnaire Development, Recruitment and Training, Implementation Process, Quality Control Mechanism etc.