The low-income settlements built in the suburb of Dhaka are usually dominated by the owners of the settlements and less is explored regarding the tenants-renters’ relationship dimension. This research focused on depicting the bigger aspects of this relationship through identifying the level of satisfaction of tenants. The study aimed at revealing how much the tenants are satisfied with the services they receive as well as why and to what extent the owners of the settlements are regarded well or not well by the tenants. Further it was explored that the satisfaction of services received by the dwellers of the settlements varies depending on the gender identity of the owner. The study followed a quantitative research approach to gather information from the target population.
Theme: Poverty and Vulnerability
Research Method: Quantitative
Partner: Lancaster University
Starting Year: 2013
Study Area: Dhaka